Performance KPI and Appraisal

Establishing meaningful Key Performance Indicators (KPIs) and conducting constructive performance evaluations are essential managerial responsibilities. This HRD Corp Claimable programme provides participants with practical frameworks, structured tools, and proven techniques to design strategy-aligned KPIs, conduct appraisal discussions with confidence, and manage employee performance effectively and objectively.

Learning Outcomes

By the end of this programme, participants will be able to:

• Identify and develop relevant, measurable, and impactful KPIs.

• Align organisational objectives with departmental and individual KPIs.

• Guide team members in formulating meaningful performance indicators.

• Describe the core components of an effective performance management system.

• Recognise common challenges and pitfalls in performance appraisal processes.

• Deliver constructive and actionable feedback.

• Formulate SMART goals and KPIs to drive accountability and results.

Target Participants

This programme is suitable for Managers, Department Heads, Business Owners, Entrepreneurs, Executives, Business Development Officers, and Supervisors responsible for managing and evaluating employee performance.

Training Methodology

The programme adopts an engaging and practical learning approach, including:

• Interactive, brain-friendly lectures

• Experience-sharing discussions

• Real-life case studies

• Hands-on practical exercises

Programme Outline

Module 1: Introduction to Performance Management
Module 2: Designing an Effective Performance Management System (PMS)
Module 3: Developing and Implementing Key Performance Indicators (KPIs)
Module 4: Performance Monitoring and Review Techniques
Module 5: Conducting Effective Performance Appraisals (PA)