Managing Conflict & Negotiation In The Workplace

Conflict is a natural part of business, especially under pressure, yet many professionals lack the skills to manage it effectively. This programme equips participants with practical strategies to handle disputes constructively, reduce tension, and achieve positive outcomes. Participants will learn to recognize the causes of conflict, manage emotions, and apply communication and negotiation techniques to resolve workplace disagreements.

Learning Outcomes

By the end of this programme, participants will be able to:

• Develop a constructive mindset for managing workplace conflicts and achieving win-win outcomes.

• Increase self-awareness of personal conflict-handling tendencies and identify blind spots in negotiation and resolution.

• Appreciate different working styles among colleagues to prevent unnecessary conflict.

• Communicate and influence effectively across diverse work styles.

• Collaborate to create solutions that address the concerns of all parties.

• Manage personal emotions during conflict and negotiation situations.

• Apply negotiation strategies to influence outcomes and get results.

• Resolve internal conflicts efficiently to minimise their impact on external customers and business operations.

Target Participants

This programme is suitable for professionals at all levels and in all job roles who wish to enhance their conflict management and negotiation skills.

Training Methodology

The programme uses an interactive and practical learning approach, including:

• Brain-friendly lectures

• Role-play exercises

• Games and simulations

• Practical exercises and case studies

• Group discussions and collaborative learning