Comprehensive Debt Recovery

This intensive two-day programme equips participants with practical and results-driven debt recovery techniques while preserving positive and professional relationships with clients. The course focuses on strengthening collection effectiveness without compromising long-term business partnerships.

Programme Highlights

• Financial Analysis Techniques for Credit Assessment

• Self-Assessment and Debtor Profiling

• Effective Communication Skills and Behavioural Styles

• Managing and Overcoming Common Payment Excuses

• The 8-Step Telephone Collection Framework

• Practical Negotiation Techniques

• Overview of Legal Procedures in Debt Recovery

Learning Outcomes

By the end of this programme, participants will be able to:

• Conduct self-assessment and evaluate debtor profiles to improve collection strategies.

• Apply appropriate communication styles to enhance debt recovery conversations.

• Use self-analysis techniques to strengthen personal effectiveness in collections.

• Implement practical and proven collection methods to maximise recovery rates.

• Apply structured negotiation techniques to achieve favourable payment outcomes.

• Enhance overall collection performance through systematic approaches.

• Understand the fundamental legal processes related to debt recovery.

Target Participants

This programme is suitable for Managers, Department Heads, Finance Personnel, Procurement Officers, Sales and Marketing Staff, Customer Service Personnel, and Frontline employees involved in credit control and collections.