Effective Business Communication In The Workplace

Have you ever encountered some individuals in your organisation that seem to breeze through day to day communication, even though they might be breaking bad news? Conversely, do you have people in your team, that no matter how mundane the task given is, they always seem to offend many? Even though you may be great at what you do as an individual, do not forget that what separates you from good to a talent, is the ability to effectively communicate in the organization.

Learning Objectives

Upon completion of this program, participants will acquire these:

• Understand and deliver an effective verbal and written communication at work.

Who Should Attend

This course is suitable for everyone in all levels and job roles.

Methodology

• Demonstration
• Role Plays
• Video/Audio Presentations
• Interactive and Engaging Learning
• Group Discussions
• Experiential Learning

Key Contents

Module 1: Introduction To Verbal Communication

Module 2: Non -Verbal Language As A Crucial Component

Module 3: Understanding Your Peers

Module 4: Active Listening & Observation

Module 5: The Art Of Small Talk

Module 6: Written Communication

Module 7: Language Style

Module 8: The Writing Process

Module 9: Putting It All Together