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Category
Corporate Training
Instructor
Achievers Quality Academy Sdn Bhd

Management Review And Understanding (KPI & KPA)

Get course MYR3,500
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Course details
Duration 2 Days
Level HRD Corp Claimable
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Performance KPI and Appraisal.jpeg
  • Description

This interactive two-day HRD Corp Claimable programme is designed to equip participants with the knowledge and skills to effectively measure and manage organisational performance. Participants will learn how to define, implement, and monitor Key Performance Indicators (KPIs) that align with business objectives, as well as conduct fair and objective performance appraisals. The course includes practical exercises, real-world examples, and opportunities to network and exchange ideas with peers.

Learning Outcomes

By the end of this programme, participants will be able to:

  • Define KPIs and understand their relevance to individual roles and responsibilities.

  • Set clear expectations and collaborate with teams to improve performance.

  • Assess strengths and weaknesses in team and organisational performance.

  • Recognise potential obstacles to success and take proactive actions to overcome them.

  • Align individual contributions with overall organisational objectives.

  • Conduct performance appraisals in a fair, objective, and transparent manner, avoiding favoritism.

Target Participants

This programme is suitable for Managers, Department Heads, Supervisors, Business Owners, Entrepreneurs, Executives, and Business Development Officers responsible for managing and evaluating team performance.

Training Methodology

The programme uses an engaging and practical learning approach, including:

  • Interactive, brain-friendly lectures

  • Real-world case studies

  • Role-play simulations

  • Hands-on practical exercises

Programme Outline

Module 1: Introduction to Performance Measurement and KPI
Module 2: Linking KPIs to Job Descriptions
Module 3: Purpose and Benefits of Setting KPIs
Module 4: Identifying Right vs Wrong Types of KPIs
Module 5: Applying Parkinson’s Principle and Setting Goals/Targets
Module 6: System Concepts and Review Mechanisms
Module 7: Understanding Performance Appraisal (PA) Systems from JD Perspective
Module 8: Systemising the Performance Appraisal Process
Module 9: Summary and Practical Workshop